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Frequently Asked Questions



Can I Do a Virtual Show? 


EXPOCAD WEB is Perfect for Alternative Meeting Options.  No Floor Plan is Required and Attendees can attend VIRTUALLY from anywhere in the world, anytime of the day or night.  Exhibitors have all the same self-promoting features and benefits without the traditional venue model.  They may showcase all their brands, products or services via pictures, demonstration videos, podcasts and more and attendees can request private appointments as well. 
  • How will EXPOCAD® products help me on a day to day basis? 
    Space sales & exhibitor management is streamlined with automation tools that make it easy to modify the floor plan or venue on the fly without waiting on changes to be made for you.  EXPOCAD® also has the ability to track all the financials associated with the event space with instant event statistics. EXPOCAD®  is also dimensionally accurate and will match the decorator's master plan,  eliminating any onsite surprises. 
  • If my decorator already does my floorplan, what does EXPOCAD® do? 
    EXPOCAD® originally utilizes the decorator's drawing and puts the show organizer in the day to day driver’s seat by placing an intelligent floorplan and exhibitor database directly on your desktop, laptop or tablet.  The majority of General Service Contractors also use EXPOCAD® Contractor for ease and accuracy for all their clients.  For our mutual clients, this means compatibility and communications are far more advanced and designers get a full report on each and every change to the floor plan as well as the exhibitor data. 
  • Do I need to be a computer wizard to use EXPOCAD® products?
    For show organizers there is no need to be a technical guru. We often teach onsite temp staff the basics for onsite exhibit space sales in as little as 30 minutes.  We include training and a full year of support for all new customers and our Customer Support Portal includes self-help articles and videos in our searchable Knowledge Base.   
  • How is EXPOCAD® licensed?  
    EXPOCAD® is available via subscription and accessed via the Internet known as "EXPOCAD® OnDemand”.  Traditional licenses for single user and multi-user networks are available for on premise use.
  • What is a sister product and do I need EXPOCAD® to use them?  
    EXPOCAD® is the back-end administration content manager for the organizer's eyes only.  All data auto-transfers to the sister product of choice (i.e. E -FX, E-WEB, Mobile).  Our interactive online products are auto-responsive and viewed from any browser on any device.
  • Can we use our own branding?  Absolutely!  Customers are encouraged to brand each of their events using logos and color schemes that match all other marketing collateral.  
  • How do I get started?  
    Simply ask your decorator to send the final approved floorplan. Our staff will assist with importing your exhibitor data so that your 1st event is ready to sell within days. New customer training is usually scheduled within 2 to 3 weeks.    


  • Do I have to use the EXPOCAD® invoicing and financial tools?  
    Customers are under no obligation to use the financial and invoicing tools, however, they are built in, just optional to use. Never an additional charge to use them, Customers also use their own merchant account to collect credit card payments.
  • Can EXPOCAD® be linked to other systems such as a CRM?  
    Absolutely.  We have a robust integration with Salesforce® as well as ACT!®. Multiple 3rd party companies have created links to Microsoft’s® CRM and multiple AMS programs using our API, Web services and EDGE server tools from simple to the most complex integrations.
    On the AMS side, we have created a link to Personify 360® and there are a variety of 3rd party partners working on multiple integrations daily.  To inquire about registered partners or ways in which to integrate, please contact Luv or
  • What GSC companies use EXPOCAD® Contractor?
    The majority of decorators in the U.S., including their international offices, including but not limited to:
    GES - Global Exposition Services | THE FREEMAN COMPANIES  |  FERN Expositions |  Shepard
    The Expo Group |  Hargrove |  SER Expositions |  STRONCO |  Las Vegas Expo | Heritage Exposition Services  |  EXPO Convention Contractors  |   Blaine Event Services | Bouw & Techniek - RAI Amsterdam  |  AGS Exposition Services  |  Triumph Expo & Events  


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